Mid & Back Office

Get an up-to-the-minute view of your entire bookings pipeline. With detailed reports on sales activity, productivity, and individual performance, you’ll have all the data you need to coach your team to success. Manage engagement, activities and transactions throughout the customer lifecycle, from marketing through to sales – including quotations, bookings and invoicing, to on-going customer service and support.





The Travel CRM That Grows
With Your Business

Automate your repetitive marketing tasks

Win deals and drive growth using a sales CRM built for small business. Focus your team on selling more by automating your sales process and cutting out admin work. Speak to customers with the right message, in the right tone, at the right time. Leverage pre-built templates, streamlined messaging flows, and mobile apps to easily create and execute cross-channel campaigns.

CRM tailored to the unique needs of the travel & tourism industry

Create engaging experiences with customers across the entire sales cycle. Easily segment and speak to your audiences, deliver compelling messages and content on every interaction, and use enterprise-grade reports and dashboards to measure marketing campaign effectiveness. Communicate and address a broad range of customer travel needs, including helping them turn enquiries into confirmed bookings and great customer service. For many companies, complying with internal data security and privacy policies, external security standards, or government compliance mandates, may be a constant challenge. Our solutions provide on-premise deployment enabling complete autonomous control over your travel technology.

Easily integrate with multiple travel content suppliers, GDS, payment solutions and booking platforms. Make calls, send emails, schedule follow-ups, and view booking history all from one platform. Get a complete view of bookings. Stay connected to the data you need to win sales. Automation is key.

Automatically assign tasks, leave messages, share ‘To-do’ lists and set reminders.Now it’s easier to share files, discuss them, publish the best, and track your content in real time. Quickly find what you’re looking for, share it securely, and even set reminders and notes against any booking.

The PenCRM Email Marketing System

Simple to use

Seamlessly integrated with your contact database

Easily segmented into numerous lists to send targeted emails

User friendly and does not require any HTML coding knowledge

Used in conjunction with web forms to grow your list

For those who need more than just an email marketing tool

Contact us to learn more about Penguin Suite of Products

Contact us

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