Mid & Back-Office

Get an up-to-the-minute view of your entire bookings pipeline. With detailed reports on sales activity, productivity, and individual performance, you’ll have all the data you need to coach your team to success. Manage engagement, activities and transactions throughout the customer lifecycle, from marketing through to sales – including quotations, bookings and invoicing, to on-going customer service and support.





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Product Overview

PenAir provides you with instant access to your travel sales information – when you need it to run your business. This comprehensive application covers all your core operations, giving you keen insight, so you can confidently make informed business decisions. Interested in building great customer relationships? We’ve got you covered. Our powerful Mid & Back-Office technology helps you organize your contact information, keep all your data in one place, manage all your tasks, documents and emails, and even makes following up with customers an effortless process.

Manage Your Bookings

Load any type of travel product – Air, Hotel, Car, Tour, Cruise, Transfer, Activities/Excursions, Insurance and many more. With PenAir you get a complete picture of your trading status, what sales you’ve had, what suppliers need paying, which deposits have been taken and what needs a reminder letter.


PenAir is integrated with multiple GDS – Amadeus, Galileo, Sabre and Worldspan. Streamline your entire business with our powerful technology.

Functional Highlights

Managing your business doesn’t need to be time consuming and complex anymore. PenAir simplifies the entire operational process for you. PenAir provides an end-to-end solution for managing both Retail and Corporate travel. In addition to being a powerful back office system, PenAir incorporates a fully automated data driven website for handling online reservations from travel agents and direct clients, with real-time payment processing and automatic emailing of confirmations. The solution provides features and functions that allow you to perform:

Bookings & Reservations

Reduce the administrative workload allowing you more time to sell your products/services. Enter any type of customer information and keep track of each and every sale generated by your Business.


Generate quotes, invoices, receipts, confirmations, vouchers, itineraries, e-tickets, ATOL certificates and a range of other important documents which customers always ask for. Automate the entire process.

Accounts & Finance

Handle all accounting including customer/supplier payments, journal entries, deposits, refunds, credit card payments, and account reconciliation. No 3rd party accounting software hand-off required.


Generate management, financial, operational and statutory reports. Supporting ATOL, ABTA, IATA and many more.

B2B & Agent Management

Sell your products through sub-agents. Keep track of your agent’s sales, business information and performance.


Engage more with your customers with customer relationship management. Handle enquiries, keep notes, send automated marketing emails and keep track of purchase behaviour. 

Round the clock Support

It is a fact that every software needs support at one time or another, however easy and user friendly it is. PenAir is supported by a group of very highly trained and efficient travel technology professionals who are available on a 24/7 basis. They are there for you to ask questions, clear doubts, and get guidance from. So rest assured that you would not be left behind feeling frustrated when a problem occurs. It is one of the many reasons travel businesses prefer PenAir over other products in the market.

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