Mid & Back-Office
Get an up-to-the-minute view of your entire bookings pipeline. With detailed reports on sales activity, productivity, and individual performance, you’ll have all the data you need to coach your team to success. Manage engagement, activities and transactions throughout the customer lifecycle, from marketing through to sales – including quotations, bookings and invoicing, to on-going customer service and support.
The customer management system for your small business
Is most of your time spent on manual data entry? Automatically capture all booking data directly from your GDS so absolutely no risk of errors. Our easy client database software improves organization, increases efficiency, and inspires your clients every step of the way.House all your client activity and communications in one place. Let PenguinONE handle the follow-up, update your customer records, and get you paid, while you focus on providing great service. Our solutions can help your high-performing, tech savvy teams fulfil regulatory requirements, keep management informed and meet customer needs. The most successful companies combine people, processes and technology. It’s the foundation for business growth.
Ditch the spreadsheet with PenguinONE customer management system
Automations for the win
When you’re running your business, there is no time to spare for duplicate work. By using PenguinONE automations and dynamic workflows, your team can work smarter, faster, and reach more customers more efficiently. By working within our centralised workspace, you’ll have all the tools you need to keep track of customers’ questions and provide the information they need, right when they need it. Display data in ways that are easy to digest and understand. Gain key insights across multiple bookings, teams, and processes. Get organised and be more productive with the help of our data management tools. Connect any travel app through a simple and easy-to-use interface.
As a business, your software has to work hard for you and your customers. Our technology platforms outperform on ease of use, reliability and search capabilities. Quickly search a customer by booking ID, PNR, email, phone, address, branch or any relevant piece of information. Empower sales reps to work faster and smarter. Boost team impact with insights, guidance, and forecasts built from AI. Online or offline, the data you need is right at your fingertips.
No matter the size of your company, all sales reps share one common goal — the desire to be a top performer. Our technology can help with that. Generate quotes, invoices, receipts, confirmations, vouchers, itineraries, e-tickets and a range of other travel documents… fully automated. Reporting offers a real-time picture of your business at a glance. Dig deeper with detailed reports that anyone can create. And access them from anywhere.